Privacy Policy

Aurelia Aviation ("Aurelia," "we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website and charter booking services, how we use it, and the choices available to you.

1. Information We Collect

Information you provide to us

• Contact details: name, email address, phone number, and mailing address submitted through our quote request or booking forms.
• Trip details: departure and destination airports, travel dates, passenger counts, and aircraft preferences.
• Payment information: billing details processed securely by our third-party payment providers (Aurelia does not store full card numbers).
• Communications: messages you send to our concierge desk, live chat, or via phone.

Information collected automatically

• IP address, browser type, device identifiers, and general location.
• Pages visited, links clicked, time spent on the site, and referring URLs.
• Cookie and pixel data as described in the Cookies section below.

2. How We Use Your Information

• To process and confirm charter quote requests and bookings.
• To communicate with you about your trip, including confirmations, itinerary changes, and concierge support.
• To improve our website, services, and customer experience.
• To send marketing communications and promotional offers, where you have not opted out.
• To detect, investigate, and prevent fraudulent or unauthorized activity.
• To comply with applicable aviation, safety, and legal requirements.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Operators and crew: to arrange and fulfil your charter flight.
• Service providers: payment processors, ground transportation, catering, and IT vendors who support our operations.
• Legal and safety authorities: when required by law, regulation, or to protect the safety of passengers and crew.
• Business transfers: in connection with a merger, acquisition, or sale of company assets.

4. Cookies & Tracking

We use cookies and similar technologies to operate our site, remember your preferences, analyze traffic, and personalize content and advertising. You can manage cookie preferences through your browser settings; disabling cookies may affect site functionality.

5. Your Choices & Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to or opt out of certain processing, including marketing communications. To exercise these rights, contact us using the details below.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Transfers

As a global charter service, your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: